📋 Terms & Conditions

YOUR USE OF Vivamins.com CONSTITUTES YOUR AGREEMENT TO BE BOUND BY THESE TERMS AND CONDITIONS.

Updated 06/01/23

ATTENTION: Please review your shopping cart carefully. Order changes or cancellations can not be made once your order status has been marked as shipped. This order status may update in as little as 30 minutes after an order is placed. Thank you.

This website (the “web site”) is a service made available by Vivamins.com (“Provider”) and all content, information and software provided on and through the website (“Content”) may be used solely under the following terms and conditions (“Terms of Use”).

  1. Web Site License. As a user of this website, you are granted a nonexclusive, nontransferable, revocable, limited license to access and use the website and content in accordance with these Terms of Use. Provider may terminate this license at any time for any reason.
  2. Limitations on Use. The content on this website is for personal use only and not for commercial exploitation. You may not decompile, reverse engineer, disassemble, rent, lease, loan, sell, sublicenses or create derivative works from the website or the content. Nor may you use any network monitoring or discovery software to determine the site architecture, or extract information about usage or users. You may not use any robot, spider, other automatic device, or manual process to monitor or copy our website or the content without Provider’s prior written permission. You may not copy, modify, reproduce, republish, distribute, display or transmit for commercial or public purposes all or any portion of the website, except to the extent permitted above. You may not use or otherwise export or re-export the website or any portion thereof, the content, or any software available on or through the website in violation of the export control laws and regulations of the United States of America. Any unauthorized use of the website or its content is prohibited.
  3. Not Medical Advice. Content contained on or made available through the website is not intended to and does not constitute medical advice, nor should it be relied on to medically prescribe or diagnose any illness or disease. Content is presented for education and product information only. No information anywhere herein or on any of the product labels should be interpreted to contradict FDA guidelines.

DISCLAIMER: No statements anywhere on this website have been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.

WARNING: Do not use any of these products if you are pregnant or nursing. Discontinue use and see your healthcare practitioner if you experience dizziness, tremors, sleeplessness, headache, heart palpitations or tingling sensations. Refrain from use if you are at risk or are currently being treated for high blood pressure, psychiatric, liver, heart or thyroid disease, diabetes, anxiety, depression, seizure disorder, pernicious anemia or difficulty in urination due to enlarged prostate. See your healthcare practitioner before use if you are taking any prescription drug or MAO inhibitor. Keep all products out of the reach of children. None of these products are intended for use by persons under the age of 18 under any circumstances.

  1. Intellectual Property Rights. Except as expressly provided in these Terms of Use, nothing contained herein shall be construed as conferring any license or right, by implication, or otherwise, under copyright or other intellectual property rights. You agree that the content and website are protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws.
  2. No Solicitation. In no event may any person or entity solicit any users with data retrieved from this website.
  3. Advertisers. This website may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the website is accurate and complies with applicable laws. Provider will not be responsible for the illegality of or any error or inaccuracy in advertisers’ or sponsors’ materials.
  4. Errors and Corrections. Provider does not represent or warrant that the website will be error-free and free of viruses. Provider may make improvements and/or changes to its features, functionality or Content at any time.
  5. Unlawful Activity. Provider reserves the right to investigate complaints or reported violations of the Terms of Use and to take any action we deem appropriate, including, but not limited to, reporting any suspected unlawful activity to law enforcement officials, regulators or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to user profiles, e-mail addresses, usage history, posted materials, IP addresses and traffic information,
  6. Remedies for Violations. Provided reserves the right to seek all remedies available at law and in equity for violations of these Terms of Use, including, but not limited to, the right to block access from a particular Internet address to the Provider’s website and its features.
  7. Governing Law and Jurisdiction: U.S. sales are governed by and construed in accordance with the laws of the State of Arizona. EU sales are governed by and construed in accordance with the laws of the U.K.
  8. Privacy. Your use of the website is subject to our privacy policy.
  9. Severability of Provisions. These Terms of Use incorporate by reference any notices contained on the web Site and the Privacy Policy constitute the entire agreement with respect to access to and use of the website. If any provision of these Terms of Use is unlawful, void or unenforceable, then that provision shall be deemed severable from the remaining provisions and shall not affect their validity and enforceability.
  10. Returns Vivamins does not accept returns or exchanges for opened and/or used products. Unopened products may be returned for a refund within 30 days of their delivery date. A return shipping label will not be provided by Vivamins. The Customer is responsible for the cost of return shipping. Upon receipt of a return at our warehouse, a refund to the original form of payment or store credit for only the cost of the products returned will be issued. Additional shipping fees, such as expedited shipping services, are non-refundable. All other return requests submitted after 30 days of delivery date will be at the discretion of Vivamins.com.
  11. Replacements Replacement of items lost in delivery or undelivered will be at the discretion of Vivamins.com.
  12. Customs Duties & Fees The buyer assumes all responsibility for any customs duties or fees. Also, we will not refund orders which are seized by customs. The buyer should be aware of whether or not a product can be shipped to their country before ordering.
  13. Modifications to Terms of Use.Provider reserves the right to change these Terms of Use at any time. Updated versions of the Terms of Use will appear on this website and are effective immediately. You are responsible for regularly reviewing the Terms of Use. Continued use of the website after any such changes constitutes your consent to such changes.
  14. Payment Verifications: At our discretion, Vivamins reserves the right to manually verify payment details on any purchase prior to the shipment of an order. The details requested may include, but not necessarily be limited to, proof of picture ID, billing address, and/or credit card.
  15. Shipping Times:Most orders placed before 4pm Mon-Fri Phoenix time will ship out the same day. On Saturday, orders must be placed before 12pm Phoenix time to go out same day. Delays in payment or changes to orders may delay shipment. Orders are shipped out in the order they are received. Mail is not picked up on Sundays, nor does our shipping team package orders or print labels. Therefore, most orders from after hours Saturday night, and all day Sunday, will ship out Monday; unless Monday is an observed holiday. Many of our orders placed during business hours during the week ship out extremely quickly; many within 30 minutes of being placed. Please do not place orders till you are sure they are as you want. We often cannot catch orders before going out if you want to cancel or change them. We also do not have systems in place to hold orders till a later date. As such, please do not place orders with comments requesting them to be held to a later date. Our processes are in place to get shipments out as fast as we possibly can. Holds, changes, and cancellations are not guaranteed to be addressed before your original shipment goes out. Please make sure everything is correct, and that you actually want to place an order, before completion. This will allow our team to do what we do best, and get shipments out to our customers quickly. Due to order volumes on the days where our warehouse is closed, there can be times where your order may be delayed by an extra business day.
  16. Credit Card Statement Descriptors and Charges: Your credit card or bank statement will reflect one of the following descriptors:
  • Vivamins

All MasterCard and AMEX charges will run through our domestic card processor. If you have additional questions regarding an international transaction fee shown on your account, please contact your financial institution for more information. Thank you.

  1. Sales Tax: Due to the recent Supreme Court decision in South Dakota v. Wayfair, Vivamins will have to begin collecting sales tax for some states. Whether or not we collect in your state depends solely on that state’s local laws
  2. Interest-Based Advertising:

If you have subscribed to the Vivamins newsletter, sign-up for an in-stock notification, sign up for SMS marketing, or maintain a Vivamins.com customer account, Vivamins and its affiliated websites may display to you, or exclude you from, interest-based ads on various third-party platforms including, but not limited to, Facebook, Instagram, Google, Bing, and Yahoo.

  • If you have subscribed to the Vivamins newsletter or possess a Vivamins.com customer account, Vivamins and its affiliated websites may display interest-based ads to you when you are using Facebook or Instagram through a tool offered by Facebook called the Custom Audience Tool. This tool allows us to personalize our ads based on your shopping experience with us.
  • If you have subscribed to the Vivamins newsletter or possess a Vivamins.com customer account, Vivamins and its affiliated websites may display interest-based ads to you when you are using Google or via the Google Display Network through tools offered by Google AdWords. These tools allow us to personalize our ads based on your shopping experience with us.
  • If you have subscribed to the Vivamins newsletter or possess a Vivamins.com customer account, Vivamins and its affiliated websites may display to you, or exclude you from, interest-based ads when you are using Microsoft properties including, but not limited to, Bing and Yahoo! through tools offered by Microsoft Ads. These tools allow us to personalize our ads based on your shopping experience with us.
  • Unsubscribe from the Vivamins Newsletter
    • To unsubscribe from the Vivamins Newsletter click the unsubscribe link at the bottom of any Vivamins email.
  • Customer Account Deletion Requests
    •  You may request that your customer account be deleted by contacting customer support via this form or emailing [email protected].
  1. SMS Marketing: By consenting to Vivamins SMS marketing, you are agreeing to receive recurring text messages and marketing offers even if your mobile number is registered on any state or federal do-not-call list. Message frequencies may vary. If at any time you wish to unsubscribe from receiving text marketing messages, reply STOP to the text thread or use the unsubscribe link we provide. You understand and agree that any other method of opting out, such as alternate phrases or wording, will not be considered a method of opting out. We do not charge for our messaging services, but you are responsible for all charges and fees associated with text messaging charged by your wireless provider. Message and data rates may apply. We have the right to modify any telephone number or short code we use to provide this service at any time. You will be notified if these situations occur. You agree that any message you send to a telephone number or short code we have changed, including STOP requests, may not be received and we will not be liable for requests made in these messages. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or service. You can see our Privacy Policy hereto determine how we collect and use your personal information. For any questions, please contact us via [email protected]for more information.
  2. Pre-Paid Gift Cards as Form of Payment: Unfortunately, Vivamins is unable to accept pre-paid gift cards including, but not limited to, Visa and Mastercard prepaid gift cards as a form of payment. We apologize for any inconvenience that this may cause.
  3. Customer Reviews: To comply with FDA regulations, no customer review can contain content relating to any disease, nor contain any language that may violate statutory guidelines on the sale of dietary supplements or Vivamins. Vivamins may remove wording or statements that are in violation of this rule. If the review cannot be edited to remove the statements and maintain the spirit of the original, it may be removed or replaced entirely with the star rating given. Vivamins suggests that when writing a review of a product that the customer understands any regulatory limitation we are under, and formats their content accordingly.
  4. EU Imports: By purchasing products from Vivamins, the customer hereby authorizes Vivamins to import the goods on their behalf. Further, the customer agrees that Vivamins may delegate the obligation to import the goods on their behalf to a subcontractor (e.g., customs broker). The customer will pay the taxes & duties in addition to the purchase price of the goods.
  5. Order Cancellations / Modifications:Review your shopping care carefully before placing an order. Order changes or cancellations can not be made once your order status has been marked as shipped. This order status may update in as little as 30 minutes after an order is placed.